When will my order ship?
Orders ship via priority mail within 1-2 business days. Orders placed before 11AM EST typically ship same day.
Is this company Black-owned?
I have a video of us playing the game, how can I submit it?
Tag or DM us on IG, Facebook at @OfficialDrunkLyrics
I'd like to make a bulk purchase or partner with your company, how can I reach out?
Send an email to firstname.lastname@example.org and our team will respond within 48hrs Monday - Friday.
Do you accept returns?
If you have an unopened game that you purchased from us within the last 30 days and you wish to return please reply to your shipping or confirmation email for further instructions. We do not accept or issue refunds for opened returns.
During any pre-order sale it is possible that items may be delayed due to Covid. Due to circumstances out of our control there will be no refunds or cancellations with pre-orders. We will get the product to you as soon as we can.
SHIPPING ADDRESS POLICY
If a package is returned to us due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the cost to reship the package back to them, as well as, any additional delivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
LOST SHIPMENT / DID NOT RECEIVE/ STOLEN POLICY
We promise to ship your order and inform you of a way to track your delivery in a timely manner. However, we will not be held responsible in the event where your package is believed to be stolen or goes missing after the carrier marks it as delivered.
If you believe your package has been stolen or misplaced, it is up to the customer to file the appropriate claims with USPS and file a police report if necessary. We will not issue refunds or replacements once the package is marked as delivered by the courier.
USPS File A Claim (Please note that you will have to create an online account in order to file and will have to upload information such as Proof of Receipt, Tracking Information, etc.)